Receiving the following message when trying to access Volicon Media-Hub Management: "The following problem was detected on the connected MediaHub: DekTec error: Error connecting to DTAPI service (0xc0e01074)"

Issue:

This message is reported when trying to access Volicon Media-Hub Management within Volicon Probe Manager:

error_connecting.jpg

 

Cause:

This problem can occur if the DTAPI service is not started or not installed on the server.

Solution:

If the DTAPI service is installed but not started, follow these steps:

1. Check if the service is started.

dtapi_service.jpg

2. If the service is not started, start the service.

3. After starting the DTAPI service, make sure the Probe Manager is closed and restart the Observer MediaHub #1 and #2 services.

media_hub_service.jpg

4. 

Additional Notes:

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Applies to Version:

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