Please submit all Volicon ticket requests here.
General Volicon
- Volicon Encoders will not provide video output. Investiagation reveals that the host Probe's c:\Video Storage Array is full.
- Storage Drive(s) on a Volicon server need to be replaced.
- Individual User(s) cannot export when is a member of Active Directory group that has permissions to export
- Volicon 7.2 Observer Pro client does not show video, but same channels can be seen in the Observer Web UI
- Video is not showing in Observer Pro, but can be seen in Observer Monitoring
- Receiving the following message when trying to access Volicon Media-Hub Management: "The following problem was detected on the connected MediaHub: DekTec error: Error connecting to DTAPI service (0xc0e01074)"
Volicon How-To's
- How to modify AgentEncoder.xml to restart the Volicon ObserverEncoder Service with Encoders in a down state
- How to add or update Audio Channels to an Encoder in Volicon. How to use the Audio Profiler Tool in Volicon
- How to replace an expired SSL Certificate for a Volicon Web Server
- Unable to start the Reckon Monitoring Service because the service is not in use
- How to update a Volicon Probe when the over air frequency changes for ATSC/8VSB Channels
- Continuous Export Jobs for Volicon 8.1 or later, fail and have a status of pending and have an error message "Fail to connect to Remote Server"